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translate and they will help you with a basic translation.These General Terms and Conditions apply between Best City Booking Europe AB and you who, yourself or via another party, conclude an agreement with the company as detailed in the confirmation. The agreement applies to all types of products operated by Best City Booking Europe AB, unless otherwise stated.
The Vendor (travel agency or other venue where you purchased and paid for the tour) is responsible to you for ensuring that the quality and performance of all travel arrangements sold to you are to the agreed standard. This applies irrespective of whether they produced the travel arrangements themselves, or in turn purchased them from an operator, Transport Company, or other sub supplier. The latter are each in turn responsible to the Vendor for their own respective elements of the complete travel arrangements, and for ensuring that the producers contracted by them fulfil their respective commitments. Best City Booking is thus responsible to the Vendor for package tour arrangements, golf, accommodation, Gothenburg City Card and events, meals and transport arrangements for which tickets are issued in the name of Best City Booking.
Best City Booking reserves the right to change information in catalogues/brochures before agreements are made with tour buyers. Best City Booking also reserves the right to make changes to the terms of agreement that apply to the tour. In the event of such changes the provisions of the general terms and conditions for travel shall apply.
The Vendor is responsible for ensuring that you receive the necessary travel documents, and that you are informed of all significant changes affecting your bookings/purchase. The Vendor is also responsible for ensuring that supplier(s) receive payment for the services you purchase.
If the products are booked with dealers, other booking and payment terms may apply. Please check the dealer’s terms carefully.
The purchase/booking has binding effect as soon as you receive a booking number and/or confirmation from us.
You must pay the confirmed price for the booking. The payment is debited to the debit or credit card that you stated in the booking when the booking was made. Best City Booking uses 3D Secure, which means that you can safely disclose personal details and card information. 3D Secure is a service that identifies the purchaser an extra time in order to enhance security. On this basis, the banks offer a payment guarantee. Contact your bank for more information.
You can cancel your booking verbally, or in writing via cancellation@bestcitybooking.com. Please note that your cancellation is not valid until you have received a written cancellation confirmation from Best City Booking.
Cancellation of a hotel package/accommodation must take place by 17.00 at the latest on the day before arrival. In the event of cancellation later than 17.00 on the day before arrival, or if you fail to arrive, the first night is debited. Hotel packages with supplementary products and arrangements are subject to separate cancellation fees as set out below.
If you have to make a cancellation outside office hours you can cancel the hotel arrangements by contacting the hotel directly, but in such case you must notify the Vendor on the first business day that is not a public holiday after cancellation. If the hotel is not notified in due time, we are unable to guarantee reimbursement.
If all or parts of your travel arrangements cannot be delivered as agreed and no replacement arrangements can be made that differ so little from those you have booked that this is insignificant for you (for example the same class of hotel), you have the right to cancel. The Vendor will then refund your payment in full, after deduction of the elements of the arrangements that you may have already used. If a theatre performance or transport service is cancelled at short notice the tickets shall only be refunded if the arrangements are not cancelled in time for accommodation to be cancelled without charge. In such case the accommodation expenses shall also be refunded.
Errors occurring during your stay must be reported immediately. This must in the first instance take place at the venue (for example the hotel). If you do not seek redress during your stay, and thus do not give the hotel the opportunity to correct any deficiencies, you may not subsequently claim compensation. If you are not satisfied with the compensation/replacement this must be stated in writing at the latest 30 days after check-out. If you wish to make a complaint you must contact the Vendor in the first instance.
If a customer makes a justified complaint Best City Booking, or its local representative, must immediately take steps to find an appropriate solution. Complaints concerning travel arrangements must be made in writing to cancellation@bestcitybooking.com.
If no agreement can be reached you can contact the Swedish National Board for Consumer Disputes. The Board consists of an impartial chairman and representatives for travel operators and consumers. The consumer guide in your home municipality will also be able to help you. The Board’s address is: Box 174, 101 23 Stockholm.
The services purchased match the description given. We are not responsible for promises that the hotel/attraction or its contact may have made directly to you without our knowledge and of which we were not aware. (If you make any agreement that is not subject to the operator’s agreement please make sure that you obtain this in writing, signed by the proprietor or contact.)
You are obliged to check the booking confirmation as soon as you receive it. Any errors must be notified immediately. Undertakings made by booking staff that are of significant importance to you must be noted in the travel documents to be invoked.
You are obliged to adhere to the regulations, instructions and provisions that apply to the hotel. You hold responsibility for any damage occurring to the property and its contents through your own negligence or that of another member of your party. You may not use the product for any other purpose than agreed on making the booking (usually for leisure purposes), nor may you allow more persons to stay overnight in the room than you stated when you made the booking. All persons must be stated when making the booking.
If you have any complaints concerning the hotel you must first contact reception so that any issues can be settled during your stay.
Cancellation 35 days or more before arrival:
Cancellation 34-1 days before arrival:
Cancellation the same day as arrival or later:
We make reservation for legislative changes and price changes outside our control. We also make reservation for any printing and wording errors.
By your payment you consent to the processing of your personal data by Best City Booking. Read more here about our secrecy policy.
Publisher and package operator: Best City Booking Europe AB
You must be aged at least 18 to make bookings/conclude agreements with us. For accommodation for large parties, at least two persons must be over the age of 18.
Assignment of accommodation and travel arrangements may take place up to the day before arrival. The customer may assign the agreement to any person that fulfils all of the terms of participation in the tour. Please notify the Vendor of this.
Should it not be possible for the stay to take place due to an impediment beyond the operator's control, which the operator could not reasonably have been expected to have foreseen on the conclusion of the agreement, and the consequences of which the operator could not reasonably have avoided or overcome either, the operator shall be free of any liability or other penalties. The same shall apply if the cancellation of the tour is due to a party hired by the operator, or another party at an earlier stage.
The Travel Guarantee scheme provides financial protection for travellers in the event of the cancellation or interruption of their travel arrangements. In such cases travellers may apply for compensation from the Travel Guarantee scheme. The Travel Guarantees Act applies to:
Package tours comprise travel arrangements that consist of transport and accommodation, or any of these services in combination with a tourist service that constitutes a not insignificant part of the travel arrangements, and which is not directly related to the transport or accommodation, such as car hire, theatre tickets or admission to a sporting event. A package tour must be of a length of at least 24 hours, or include accommodation. A package tour is sold for a single price, or for separate prices that are interrelated. The Travel Guarantee must apply to all package tours, irrespective of whether they are sold to private individuals or companies.
The Travel Guarantee scheme also applies to the following travel arrangements purchased by private individuals:
The Travel Guarantee scheme comprises purchasers of travel arrangements equivalent to a package tour, i.e. travel consisting of separate transport and accommodation services that together bear a substantial resemblance to a package tour. The combination should appear as one natural entity.
An application for compensation must be received by the Travel Guarantee scheme at the latest three months after the travel arrangements were cancelled, interrupted, or for other reasons did not take place.
There is more information at www.kammarkollegiet.se. You can also contact the Swedish Legal, Financial and Administrative Services Agency/Travel Guarantee Board on telephone number: (+46) 08-700 08 00.
A group exists when an order concerns a party of at least 10 people who arrive and/or depart at the same time. The number is calculated on the basis of the number stated by the order giver when the order is placed. Order giver is the legal or physical person that is liable to pay for the group order. The value of an order is the agreed price for the entire order, or the sum of the ordered number of participants multiplied by the agreed price per participant and day, and the price for services ordered separately.
Orders may be made verbally or in writing. The operator must confirm the receipt of an order in writing, for example via electronic mail, before it can be invoked by the order giver. The confirmation should state the exact price and scope of the order, the number of participants, meals and any other separate requirements. Note: At the latest two weeks before the first date of arrival the order giver must provide the operator with a list of the names of the participants with requirements concerning the distribution of rooms.
If the order giver has special requirements in terms of, for example, smoking, pets, dietary requirements, or interior adjustments for customers with impaired mobility, these must be stated at the time that the order is made.
The operator must confirm receipt of a cancellation in writing before it can be invoked by the order giver.
In the event of cancellation later than four weeks before the date of arrival the order giver shall pay compensation of 75 % of the value of the booking to the operator.
In the event of cancellation later than two weeks before the date of arrival the order giver shall pay compensation of 100 % of the value of the booking to the operator.
In cases where an order has different arrival dates for the participants the earliest date stated in the order shall be assumed to be the date of arrival as stated above. The liability for compensation in the event of cancellation may be adjusted according to whether the hotel could be able to sell the cancelled services to another order giver, and with due regard for the hotel’s costs.
The order giver is liable for all costs arising in connection with the order. Payment shall be made as agreed. If agreement has been made on payment on an invoiced basis the order giver must make full payment at the latest 10 days from the date of invoice. If the payment date is exceeded the company shall have the right to charge penalty interest from the due date at the current discount rate with the addition of eight percentage points. Invoicing shall be subject to an invoicing charge.
Should it not be possible for the stay to take place due to an impediment beyond the operator's control, which the operator could not reasonably have been expected to have foreseen on the conclusion of the agreement, and the consequences of which the operator could not reasonably have avoided or overcome either, the operator shall be free of any liability or other penalties, and shall hold the right to cancel the agreement. The same shall apply if the cancellation of the tour is due to a party hired by the operator, or another party at an earlier stage.
Errors occurring during the stay must be reported immediately. This must in the first instance take place at the venue (for example the hotel). If the order giver does not seek redress during the stay, and thus does not give the hotel the opportunity to correct any deficiencies, the order giver may not subsequently claim compensation. If the order giver is not satisfied with the compensation this must be stated in writing at the latest 30 days after check-out. If the order giver makes a justified complaint the operator must immediately take steps to find an appropriate solution. If no agreement can be reached the order giver may contact the Swedish National Board for Consumer Disputes. The Board consists of an impartial chairman and representatives for travel operators and consumers. The Board’s address is: Box 174, 101 23 Stockholm.
